Sales Policy of BoldWearCiteino

Effective Date: February 22, 2025

1. General Sales Terms

At BoldWearCiteino, we are committed to providing high-quality musical instruments to our customers. By purchasing from us, you agree to the following terms and conditions:

  • All prices listed on our website are in USD and subject to change without prior notice.
  • Discounts and promotions apply only during specified periods and cannot be combined unless stated otherwise.
  • Orders are processed on a first-come, first-served basis, and stock availability is subject to change.

2. Payment Methods

We accept the following payment options:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Bank Transfers (for bulk or custom orders)
  • Gift Cards issued by BoldWearCiteino

Full payment must be completed before the order is shipped. We do not accept cash on delivery (COD).

3. Order Processing & Shipping

  • Orders are processed within 1-3 business days.
  • Standard shipping takes 5-7 business days within the U.S. and 10-15 business days for international deliveries.
  • Shipping fees vary depending on location and order size.
  • We provide tracking details for all orders once they are shipped.

4. Custom & Bulk Orders

  • Custom musical instruments require a 50% deposit upfront.
  • Bulk orders for schools, orchestras, and businesses may be eligible for special pricing—contact us for details.

5. Cancellations & Modifications

  • Orders may be canceled within 24 hours of placement for a full refund.
  • Once an order is shipped, it cannot be canceled, but customers may request a return following our Refund & Returns Policy.
  • Modifications to an order (e.g., changing instrument type or color) must be made before shipment.

6. Warranty & Support

  • All instruments come with a 1-year manufacturer’s warranty against defects.
  • Additional extended warranty options are available at checkout.
  • Our customer support team is available for inquiries at:
    📧 Email: info@boldwearciteino.com
    📞 Phone: (937) 885-0988
    📍 Address: 7864 Beech Run Rd, Waynesville, OH

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